Information related to Communication, Surveys, Events For example, the email addresses of the recipients of your files. We collect the information of the people and organizations you connect and interact with when using our Services. This includes files, photos, videos, audio, metadata, messages, comments, reviews, and descriptions. We collect the content you create, upload, or share through the use of our Services. This may also include your billing and payment information in case you decide to purchase a subscription or to make a purchase on our Services. We may also collect this information when you participate in surveys, research, promotional activities, or events.Įxamples include your name, email address, home or billing address, company name, phone number, password, profile photo, branding, and your profession. We collect this information when you use our Services, or when you sign-up for or update your account. This information may also be collected when you reach out to us with questions, complaints, or reports of possible violations of our Terms. This section describes the information that you typically provide when you sign-up for our Services (with or without account), when you create or update your account or subscription. If you have also seen a strange behavior from the service, such as Mission emails that do not concern you or difficulty in accessing the service or even if you have received such a notification, please share your experience with a comment at the end of this article.Information we receive from other sourcesĭifferent types of personal information may be collected depending on the way you use our Services as well as on which Services you use. Since the whole incident doesn't seem like a random programming error, there's a chance it's a more serious issue, like a breach of their network. However, they did not provide further details on how this happened. The WeTransfer service posted a security alert on its website, according to which some accounts were disconnected, reset their passwords to protect the accounts and that they blocked access to the transport links involved in the incident. If you have any questions or concerns, just reply to this email to contact support. We understand how important your data is and we do not take for granted your trust in our service. However, as a precaution we blocked the connection to prevent further downloads.Īs your email address was also included in the transfer message, please be aware of any suspicious or unusual emails you may receive. Our records show that in these files it was obtained access, but it is almost certain that it was from the intended recipient. We understand that a transfer you made or received was also delivered to some people who did not intend to go. Our team is working tirelessly to rectify and contain this situation, as well as to learn how it happened. We are writing to inform you of a security incident in which many WeTransfer emails have been sent to the wrong people. The full text of this message is as follows: The message in the email says that the team does not know what happened and that they are working to contain the situation. The WeTransfer service is widely used worldwide for the transfer of large files, and this incident is considered a major security issue.įrom today, users of the service started receiving emails from WeTransfer informing them that on June 16 and 17, files sent with the WeTransfer service were also delivered to unrelated people.
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